This page sets out all the policies of our firm as well as for usage of this website. Please click on a link below to jump to that section.
The content of this website is for informational purposes only. Nothing on this site constitutes legal advice. If you require specific legal advice please contact us.
The information contained in this website is for general information purposes only. The information is provided by Carltons Solicitors and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Carltons Solicitors. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Carltons Solicitors takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
How we collect and use non-personal information
Please note that when anyone visits the website, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Firefox, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the website.
No personal information is collected during visits to this website unless you specifically complete a contact form or email us via this website. Personal information shared in this manner will never be disclosed or sold to third parties.
Carltons Solicitors is committed to advancing equality and diversity within all its activities, as it believes this to be ethically right, socially responsible and a key part of maintaining a successful business.
We aim to provide a working environment and culture which values and recognises difference and to pro-actively tackle discrimination to ensure no individual or group is discriminated against.
Our aim is to ensure that equality is reflected in all the organisations policies, practices and strategic planning.
This policy applies to:
Carltons Solicitors is committed to:
Equality and diversity is about accepting and embracing people’s differences and creating an environment in which people can thrive. Harnessing differences creates a productive environment in which everyone feels valued, where talents are fully utilised and goals are achieved.
Equality is about treating people fairly and with respect, giving regard for others rights and wishes.
Diversity is ‘otherness’ or those human qualities present in other individuals and groups that are different from our own and outside the groups to which we belong. Diversity consists of visible and non-visible differences.
Diversity encompasses the properties and characteristics of a person. These include (but are not limited to) race, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, religion/belief (or lack thereof), age, disability, sexual orientation, socio-economic background and can also include other differences.
The Management team will review and update policies and action plans on race, gender, religion, disability, age, gender reassignment, sexual orientation and widening participation can be developed, progressed and monitored.
A full implementation plan has been developed, and will be acted upon. The Management Team will regularly monitor the implementation plan to ensure that the principles are put into practice and that actions are progressing.
Appropriate training and support for employees will be provided to ensure the successful implementation of this policy.
Every member of the firm will receive a copy of the policy and it will be available on request to any client and to the Solicitors Regulation Authority. A copy of this policy will also be available on Carltons Solicitors website and accessible to clients and interested parties.
The Managing Director is responsible for the policy and it will be reviewed annually.
The equality and diversity policy is available in hard copy, on the firm’s internal network and can be made available in a number of alternative formats upon request to a member of the Management Team.
Training will be provided to ensure awareness is raised and all staff has a clear understanding of our equality and diversity policy and their responsibilities in regard to this policy.
Any complaint will be taken seriously and dealt with in a timely and sensitive manner, in accordance with the relevant grievance and disciplinary procedures.
Staff should raise complaints in the first instance with their supervising director or the financial controller, however, should this not be appropriate other methods of raising complaints are available.
Carltons Solicitors will treat seriously and will take action where appropriate concerning all complaints of breaches of this policy made by employees of the firm, clients, barristers or other third parties. All complaints will be investigated in accordance with firm’s grievance, disciplinary and/or complaints procedures and the complainant will be informed of the outcome.
Monitoring and review
The policy will be reviewed annually to ensure it meets the requirements of the business and the diverse culture in which we operate.
The implementation plan will be reviewed quarterly. It will be a ‘live’ document which will grow and change to ensure the organisation meets its policy standards.
All policies and processes will be reviewed/impact assessed regularly to ensure they do not intentionally or inadvertently discriminate against, disadvantage or exclude any group(s) of people or individuals.
We are committed to monitoring our staff profile and services across a range of diversity issues.
The Managing Director is responsible for:
Directors are responsible for:
Staff are responsible for:
Carltons Solicitors are generally free to decide whether to accept instructions from any particular client but any refusal to act will not be based upon any of the forbidden grounds.
Carltons Solicitors will take steps to meet the different needs of particular clients arising from its obligations under the anti-discrimination legalisation (such as the Disability Discrimination Act) and the solicitors Anti-Discrimination Rule 2004. In addition, where necessary and where it is permitted by the relevant antidiscrimination legislation (for example, provisions relating to positive action or exemptions) the firm will seek to provide services which meet the specific needs and requests arising from clients ethnic or cultural background; gender; responsibilities as carers, disability; religion or belief; sexual orientation or other relevant factors.
Barristers and other experts
Barristers and experts should be instructed on the basis of their skills, experience and ability. The firm will not discriminate in the instruction of barristers and/or experts on any of the above grounds.
A clients request for a named barrister or expert should be complied with, subject to the firm’s duty to discuss with the client the suitability of the barrister or expert and to advise appropriately. The firm has a duty to discuss with the client any instruction by the client as to choice of barrister or expert that is based on any of the above grounds.
The firm will endeavour to persuade the client to modify instructions that appear to be given on discriminatory grounds. Should the client refuse to modify such instructions, the firm will cease to act unless the preference can be justified under the permitted exceptions referred to as ‘genuine occupational requirements’ of ‘genuine occupational qualifications’.
The Bribery Act 2010 came into force on 1 July 2011.
The purpose of the policy is to ensure that Carltons Solicitors and its employees comply with the anti-bribery policy, bribery laws and best practice in combating corruption in all of the countries and business areas in which Carltons Solicitors operates. This policy is part of Carltons Solicitors commitment to high legal and moral standards in all of its business activities.
Carltons Solicitors has policies and procedures in place to prevent bribery. All relevant staff have received training, and in the specific areas where we have identified risk of bribery we have implemented policies which are regularly monitored to ensure compliance with the Act.
Should you have any queries please contact the Managing Director.